Who We Are

Our Story

Kenya Post Office Savings Bank PLC (Postbank) is a wholly Government-owned financial institution incorporated as a Public Limited Company under the Companies Act, 2015.

The Bank traces its origins to 1910 when savings services were first offered through the Savings Department of the East African Common Services Organization. Following the dissolution of the East African Community in 1977, the Government of Kenya established a national savings institution to provide secure and accessible savings services for Kenyans. Over the decades, Postbank has evolved into one of the country’s most trusted financial institutions, serving customers through an extensive network of branches, agents, and digital platforms.

The incorporation of Kenya Post Office Savings Bank PLC in May 2026 marked a significant milestone in the Bank’s transformation journey, strengthening its corporate governance framework while retaining full Government ownership and its longstanding commitment to empowering Kenyans through savings, financial inclusion, and sustainable socio-economic development.

The primary mandate of Postbank is to encourage thrift and mobilise savings for national development through provision of savings services and savings education. However, efforts are already underway to review the legal framework to allow the bank to diversify into credit products while introducing other services.

The bank offers savings and payment services through its own branch network, Mashinani Agents and also through mobile and internet banking platforms.

The governance of the bank is vested in the Board of Directors and the office of the Managing Director, supported by heads of various departments and directorates. The bank reports to the National Treasury.

Our Mission

To promote a savings culture among Kenyans through provision of sustainable, secure, accessible and innovative financial solutions for community transformation and national economic development.

Our Vision

The most trusted, inclusive and innovative savings bank, transforming livelihoods.

Our Core Values

 1. Integrity 

Acting honestly and ethically in all actions. Building trust by doing the right thing.

 2. Customer Centricity

Putting customers at the heart of every decision.

 3. Collaboration

Working together across teams to achieve shared goals. Valuing teamwork and open communication.

 4. Accountability and Transparency

Taking responsibility for decisions, actions and results. Communicating openly and using resources wisely.

 5. Inclusivity

Treating everyone with fairness, dignity and respect. Embracing diversity and ensuring accessibility.

Our Mandate

Postbank was established primarily to encourage thrift and mobilise savings, and has carried out this mandate quite successfully, through expansion of its outreach and development of products and services that meet the expectations of its customers.

Corporate Governance

Postbank is committed to good corporate governance practices while complying with government laws, regulations and the Central Bank of Kenya prudential guidelines.

Financial Reporting

The financial statements are prepared in accordance with the International Financial Reporting Standards and the State Corporations Act. The same are audited by the Kenya National Audit Office.

Corporate Social Responsibility

Postbank’s Corporate Social Responsibility policy and programs focus on Education, Health, Environment and Emergency Response.

Quality Policy

It is Postbank’s policy and commitment to consistently and reliably provide accessible quality banking and related financial services that build sustainable customer relationships and stakeholder value, in line with ISO 9001:2015 Standards and in furtherance of its vision. The Management and Staff of Postbank are committed to sustain quality customer service through:

  • Determining, monitoring, evaluating and reviewing the Quality Objectives that support its Strategic Direction.
  • Implementation of the Quality Management System.
  • Compliance with relevant national and international standards and laws
  • Continual improvement of standards in all processes.
  • Promotion of efficiency and effectiveness in all operations.
  • Introduction of innovative, market led products and services to meet customer needs.
  • Motivation and training of staff.

 

Corporate Social Responsibility

Postbank is committed to creating business growth while ensuring that delivery of services is done in an ethical and socially responsible manner.

The Bank considers the interests of the community and strives to maintain the highest standards of ethical conduct and corporate responsibility in service delivery. The Bank acknowledges that Corporate Social Responsibility (CSR) is fundamental to our culture and core values. We encourage staff to recognize those responsibilities and behave in a responsible manner toward the society in which we function. We regard the setting of good example as an important practice in this regard. The key focus of the Bank’s Corporate Social Responsibility are:

  • Environment
  • Health
  • Financial Literacy
  • Education